Privacy Policy

1. Who we are and what this covers

This policy applies to personal data collected through dposoftware.sg (the "Website"), including our demo booking form, live chat, contact options and analytics. It is written to meet Singapore's Personal Data Protection Act 2012 (PDPA) and the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173).

Use of the DPO Software application at https://app.dposoftware.sg is covered by the terms and privacy notices shown when you sign up. "We", "us" and "DPO Software" mean the operator of this Website.

2. Personal data we collect

• Demo booking form: name, work email, company, phone number (optional), preferred date and time, team size and any notes you write.
• Live chat: name, company, country, contact email, contact number (optional), enquiry type and the messages you send. Your chat session and history are also kept in your own browser for up to 24 hours so a conversation can resume.
• WhatsApp and email: if you contact us through WhatsApp (+65 9722 3997) or email, we receive what you choose to send, including your number or email address.
• Analytics: Google Analytics runs with cookies switched off, so it receives only basic, anonymous usage signals such as pages viewed and approximate region.
• Embedded video: if you play a YouTube video on our pages, YouTube may collect data under its own policy.

3. Why we use your personal data

• To respond to enquiries and schedule and run demos (including sending a Google Meet invitation).
• To provide chat support and follow up on your request.
• To understand how the Website is used and improve it, using anonymous analytics.
• To keep the Website secure, prevent abuse and meet legal obligations.
• To send you information about our products or services only where you have agreed or where the law allows. You can opt out at any time.

4. Consent and legal basis

We collect, use and disclose your personal data with your consent, which you give when you submit a form or start a chat, or where the PDPA or Data Privacy Act otherwise allows (for example to comply with the law or for a legitimate interest that does not override your rights). You can withdraw consent at any time by contacting us, although this may mean we can no longer respond to your request.

5. Who we share it with

We do not sell personal data. We share it only with providers that help us run the Website and services, and only as needed:

• Amazon Web Services: Website hosting and the servers that receive demo bookings and chat messages (Asia Pacific, Singapore region).
• Google: Google Analytics, Google Meet for demos and YouTube for embedded video.
• Meta (WhatsApp): when you choose to message us on WhatsApp.
• Professional advisers, regulators or authorities when the law requires it.

6. Transfers outside Singapore and the Philippines

Some providers (such as Google and Meta) process data in other countries. Where we transfer personal data overseas, we take steps to make sure it receives a standard of protection comparable to the PDPA and the Data Privacy Act, for example through contractual safeguards.

7. How long we keep it

We keep personal data only for as long as needed for the purpose it was collected or as the law requires, then delete or anonymise it. Chat history stored in your browser is cleared automatically after 24 hours of inactivity or when you clear your browser storage.

8. How we protect it

We use encrypted connections (HTTPS), access controls and reputable cloud infrastructure. No system is completely secure, so please avoid sending sensitive personal data, such as NRIC numbers or financial details, through the contact forms or chat. If a data breach is likely to cause significant harm, we will notify affected individuals and the relevant regulator within the time the law requires.

9. Your rights

Under the PDPA you may ask to access or correct your personal data and to withdraw your consent. Under the Data Privacy Act you also have the right to be informed, to object, to erasure or blocking, to data portability, to claim compensation for damages and to lodge a complaint. To use any of these rights, email us at the address below. We will respond within a reasonable time, and within the time the law requires.

10. Complaints

Please contact us first so we can resolve your concern. You may also complain to the Personal Data Protection Commission (PDPC) in Singapore at pdpc.gov.sg, or to the National Privacy Commission (NPC) in the Philippines at privacy.gov.ph.

11. Children

The Website is for business use and is not directed at children under 13. We do not knowingly collect their personal data. If you believe we have, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The effective date at the top shows the latest version. Material changes will be highlighted on the Website.